hop with Confidence – Hassle-Free Returns & Refunds

At Goodsylo, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we offer a simple and transparent return and refund process to make your shopping experience worry-free.

Return Period

You may return any eligible item within 7 days of delivery.
To qualify for a return, items must be:

• Unused and undamaged

• In their original packaging

• Accompanied by your order number or receipt as proof of purchase

How to Initiate a Return

To request a return, simply contact us within 7 days of receiving your order:

💬 WhatsApp: +60184623259
📧 Email: info.goodsylo@gmail.com

Please include your order number and a brief reason for the return.
Our team will provide you with the return address and step-by-step instructions for sending the item back.

Refund Process

Once we receive and verify the returned item to be in good condition, a full refund will be issued to your original payment method or bank account.
Refunds are usually processed within 5–7 business days after the returned item reaches us.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include a photo or video of the issue.
We’ll quickly arrange a replacement or full refund — at no additional cost to you.