💭 Still Unsure?

These FAQs have helped over 80% of our customers make confident decisions before ordering.

1. About the Night Light

Q: What are the main features of the Night Light?
A: Simply tap to turn it on/off or adjust brightness. Most models offer three brightness levels, and some include an auto-off timer (e.g., turns off after 30 minutes). Please check the individual product page for specific details.

Q: Is the Night Light safe?
A: Absolutely! Our lights are made from non-toxic, soft silicone with a certified electronic base. The battery remains cool, and the material is durable and drop-resistant — making it safe for both kids and adults.

2. Shipping & Delivery

Q: Where do you ship from? How long does it take to ship out?
A: Orders are typically processed within 1–3 business days. Delivery time depends on your location and the chosen shipping method.

Q: I need my night light urgently. Can I request faster shipping?
A: Yes! During checkout, you can select from available shipping options, including express delivery (where applicable).

Q: How long will delivery take? How can I track my order?
A: Delivery times vary depending on destination. Once shipped, you’ll receive a tracking number via email or WhatsApp to follow your order’s journey.

3. Return & Exchange Policy

Q: Do you accept returns or exchanges?
A: Yes, we do! If there’s any quality issue, we’ll be happy to arrange a return or exchange. Please email or WhatsApp us within 7 days of receiving your order and include a photo of the issue.

4. Payment

Q: What payment methods do you accept?
A: Currently, we do not accept online payments or credit cards. Orders are processed via Cash on Delivery (COD) or manual bank transfer (where available). Payment details will be shared during checkout or order confirmation.

Q: Is my payment secure?
A: Yes. Since payments are made via COD or manual transfer, no sensitive financial data is collected or stored on our website.

5. Order Management

Q: Can I edit my order after placing it?
A: Yes — as long as your order hasn’t been shipped, you can request changes. Please contact us within 12 hours of placing your order.

Q: Can I cancel my order?
A: Orders can be cancelled before shipment only. Once dispatched, cancellations are no longer possible.

📩 Need More Help?

💌 Email: info.goodsylo@gmail.com
💬 WhatsApp: +60184623259

We’re happy to assist you during our working hours:
Monday – Friday: 8:30 AM – 5:00 PM (MYT)